Customer value

The ROI model, with the two kinds of value kept apart

Most vendor ROI pages multiply a scary number by a made-up probability and call it savings. This one separates observable hard value — hours and compute you can count — from scenario risk value, which is probabilistic by nature and labelled as such. Every input is yours to change; the defaults are our published planning assumptions, not customer data.

Last updated 13 September 2026 · Protocol v9.3

Read this first

The defaults below are PLANNING ASSUMPTION values from our operating plan, not measured customer outcomes. We have none to show yet. The point of the model is the structure: what is counted as hard, what is counted as risk, and how the contract compares to each separately.

1. Observable hard value (deterministic)

Two things you can measure on a timesheet and a warehouse bill.

Default: $180,000 salary ÷ 2,080 hours = $86.54, plus 30% statutory taxes and benefits = $112.50/hour. The fully allocated economic burden with overhead is about $180/hour; we use the payroll figure so hard value stays conservative.

Default: elimination of unpruned Cartesian micro-partition scans generated by the agent. Contract default is the published $63,000 ACV ($48,000 platform + $15,000 sprint).

2. Scenario catastrophe risk value (probabilistic)

Severe, low-frequency tail events: a flawed board or SEC-facing number, cross-tenant leakage, a regulatory action. Modelled as exposure × escape probability × severity weight, and never added to hard value without the label.

Default risk value: $500,000 × 0.3 × 1 × 1 = $150,000, the operating-plan figure. Set the catch share to your own belief; ours is gated by a 2% upper bound on Sev-1 miss rate for validated families, but ten of eighteen domains are still PILOT or UNVALIDATED.

3. Result

The steady state is the renewal year, so that is the number to read first: year one carries the one-off $15,000 sprint on top of the $48,000 platform fee, and every year after it is the platform fee alone.

$43,125
Observable hard value / year DETERMINISTIC
90%
of the $48,000 renewal covered by hard value alone
68%
of the year-1 contract, which also buys the one-off sprint
3.1x
Blended risk-adjusted return on year 1 PROBABILISTIC
LineValueStatus
Triage payroll saved$28,125DETERMINISTIC
Warehouse compute avoided$15,000DETERMINISTIC
Observable hard value$43,125
Risk mitigation value$150,000PROBABILISTIC
Blended value$193,125
Year-1 contract (platform + one-off sprint)$63,000PUBLISHED
Renewal year (platform only)$48,000PUBLISHED
Net risk-adjusted value$130,125

The headline “3.0x” in our plan is a net risk-adjusted multiple, not a gross one; an earlier draft quoted 10.8x, which mixed periods and counted gross value. It was retracted in audit finding #1 and we mention it here so you know the difference is deliberate.

What this model does not claim

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